If you are not happy with any item for any reason, simply return it within 10 days of receipt. A 15% restocking fee and freight both directions applies to all returns for items not listed below. Before returning any item you must call us to receive a return authorization number. Please call between 9:00 AM and 5:30 PM EST, Monday through Friday. We will send you a return request form for you to sign and return. A return authorization number will then be issued. The return authorization number must be on the outside of the box when you return it. Items to be returned must be in new condition, with original packaging, instructions, and warranty material.
Your refund will be processed after the item has been inspected. We will credit the original credit card. If you paid by check, a refund check will be mailed to you.
Scooter cancellations will be subject to a $50 cancellation fee.
Delivery refusals are subject to the same policy as returns. A 15% restocking fee and and freight both directions applies to all delivery refusals.
Scooter Return Policy
Customers are responsible for repackaging and shipping the scooter back. If you do not have the original box, a new box may be purchased at the cost of the box plus shipping. A 15% restocking fee and freight both directions applies to all scooter returns. If your scooter has not left the warehouse, you can cancel your order for a $50 cancellation fee.
Ramp Return Policy
Ramps have a 15% restocking fee plus freight both ways. Custom ramps are not returnable.
Scooter Lift Return Policy
All scooter lifts are subject to a 15% restocking fee. Customers will also be responsible for freight both ways.
Your use of this site shall be governed in all respects by the laws of the state of North Carolina, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products) shall be in the state or federal courts located in North Carolina. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products) must be commenced within one (1) year after the claim or cause of action arises. Failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. All Electric Scooters may assign its rights and duties under this Agreement to any party at any time without notice to you.