- I have no idea where to start shopping for an electric scooter. Do you offer any informational resources?
- When will my electric scooter arrive?
- Will you file the Medicare claim for my electric scooter?
- Are batteries included with my electric scooter?
- Is shipping included in the price of your electric scooters?
- Will my electric scooter arrive assembled?
- Are there any hidden charges when purchasing an electric scooter?
- What happens when I need warranty repairs/service on my Pride, Golden, or Shoprider electric scooter?
Question I have no idea where to start shopping for an electric scooter. Do you offer any informational resources? Answer Our mobility scooter experts are available to assist you in selecting the scooter that meets your specific needs - simply dial 1 (800) 790-1637. We also offer a series of buyer's guides and indexes to help familiarize our visitors with our product lines and the features of different scooter models.
Question When will my electric scooter arrive? Answer All of our electric scooters are shipped directly from the manufacturer. If you choose an electric scooter that is in stock, it will arrive at your home in 2 to 6 business days. If your selection is not in stock, it will be built for you. Present manufacturing times are 7 to 12 business days. Shipping will take and additional 2 to 7 business days.
Question Will you file the Medicare claim for my electric scooter? Answer In order to provide the lowest prices on our mobility scooters, we can not file Medicare claims on your behalf. We do provide you with an approved invoice for your electric scooter that you may file with the appropriate insurance/agency on your own behalf. For additional Medicare information, read our Medicare Scooter Guide.
Question Are batteries included with my electric scooter? Answer YES.Your electric scooter will arrive with 2 sealed maintenance free batteries. These batteries are FAA/airline approved and can be used on all forms of public transportation.
Question Is shipping included in the price of your electric scooters? Answer Shipping is included in the electric scooter price for all orders delivered in the continental US. For orders shipping to Hawaii, Alaska, Canada and other foreign countries there will be additional freight charges based on actual costs. We will be happy to quote the exact delivery cost on these units. See our Delivery & Shipping page for additional information.
Question Will my electric scooter arrive assembled? Answer Your electric scooter will arrive fully assembled except for the batteries and the seat. If you are unable to lift the battery or seat, we can schedule a technician do this for you for a nominal fee. We are one of the few electric scooter providers that offer this service.
Question Are there any hidden charges when purchasing an electric scooter? Answer NO. The pricing on our site is all you will pay. It includes the following: batteries, delivery to your home, and in-home warranty service the first year. Please note that online orders do have a $5.00 processing fee.
Question What happens when I need warranty repairs/service on my Pride, Golden, or Shoprider electric scooter? Answer Pride, Golden, and Shoprider scooters comes with a full manufacturer warranty plus an additional one year in-home service contract provided by All Electric Scooters. Both electric scooter parts and labor are covered for the first full year after your purchase. For fastest service, simply call the 800 number supplied with your scooter. A technician will be scheduled to come to your home to make repairs.